IBM

This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.

This course is also available as self-paced virtual (e-learning) course Developing Solutions with IBM Decision Server Insights V8.8 (ZB399G). This option does not require any travel.  In this course, you learn about the main features of the Decision Server Insights component of IBM Operational Decision Manager Advanced V8.8.  Decision Server Insights enables real-time, in-memory, rule-based, event-driven, and analytical decision making. You experience how to use analytics, time-based reasoning, and location-based reasoning to build a real-world solution that detects and responds to business situations. You also learn the key capabilities of the multi-agent architecture of Decision Server Insights by developing several agents that are bound to a single entity for different purposes.  This course focuses on solution development, deployment, testing, and administration. You learn how to implement the business logic that detects business situations and uses situational context to decide and take the next best action.  The course begins with an overview of the programming model for Decision Server Insights and the architecture for the Decision Server Insights runtime environment. You learn how to design a Decision Server Insights solution, model the business entities and events that you care about, and implement the business logic. You work with a realistic test client to test the behavior of your implementation after deployment.  The course also covers administration topics, including installation, configuration of the Decision Server Insights reference topology, solution deployment in a grid environment, and grid administration.

An updated version of this course is available. For more information, click Developing Rule Solutions in IBM Operational Decision Manager V8.9 (WB400G). This course is also available as self-paced virtual (e-learning) course Developing Rule Solutions in IBM Operational Decision Manager V8.8 (ZB395G). This option does not require any travel. This course introduces developers to IBM Operational Decision Manager V8.8. You learn the concepts and skills that you need to design, develop, and integrate a business rule solution with Operational Decision Manager. The course begins with an overview of Operational Decision Manager, which is composed of two main environments: Decision Server for technical users and Decision Center for business users. The course outlines the collaboration between development and business teams during project development. Through instructor-led presentations and hands-on lab exercises, you learn about the core features of Decision Server, which is the primary working environment for developers. You design a business rule application, and work with the object models that are required to author and execute rule artifacts. You gain experience with rule deployment and execution within various types of client applications. You work extensively with Rule Execution Server and learn how you can integrate decision services within an enterprise environment. In addition, you become familiar with rule authoring so that you can support business users to set up and customize the rule authoring and validation environments. You also learn how to use Operational Decision Manager features to support decision governance The lab environment for this course uses Windows Server 2008 R2 Standard Edition.

This course is also available as self-paced virtual (e-learning) course Developing Solutions with IBM Decision Server Insights V8.10 (ZB403G). This option does not require any travel. In this course, you learn about the main features of the Decision Server Insights component of IBM Operational Decision Manager V8.10. Decision Server Insights combines rules and events on a highly available platform. By using Decision Server Insights, you can build applications that make decisions in near real-time and in situational contexts. You experience how to use time-based reasoning and location-based reasoning to build a real-world solution that detects and responds to business situations. You also learn the key capabilities of the multi-agent architecture of Decision Server Insights by developing several agents that are bound to a single entity for different purposes. This course focuses on solution development, deployment, testing, and administration. You learn how to implement the business logic that detects business situations and uses situational context to decide and take the next best action. The course begins with an overview of the programming model for Decision Server Insights and the architecture for the Decision Server Insights runtime environment. You learn how to design a Decision Server Insights solution, model the business entities and events that you care about, and implement the business logic. You work with a realistic test client to test the behavior of your implementation after deployment. The course also covers administration topics, including installation, configuration of the Decision Server Insights reference topology, solution deployment in a grid environment, and grid administration

This course introduces IBM Workload Scheduler features, environment, and terminology. You learn about distributed environments and how to use both the Dynamic Workload Console and command-line interfaces with Workload Scheduler. You monitor production workflow and create a production day plan. Production workflow consists of job and job stream instances, designed with plan objects. You manage changes to objects, the plan, jobs, events, and job streams. You optimize production workflow and troubleshoot plan problems. You also learn to use Workload Scheduler with classic batch scheduling and dynamic and event-driven workloads.

This course teaches the administrative functions necessary to plan, install, configure, maintain, and troubleshoot an IBM Workload Scheduler 9.4 network. This course includes an in-depth look at designing an IBM Workload Scheduler network architecture, background processes in Workload Scheduler, workstation and network configuration options, workload production cycle and processing, effective use of Workload Scheduler security, and techniques for Identifying and resolving common problems. Hands-on lab exercises include planning a network, defining workstations and domains, and installing and configuring Workload Scheduler components.

In this course, you learn about IBM MQ V9 basic components and the path that messages follow when they are exchanged between applications. You also learn how IBM MQ administrative responsibilities can include the management of topic-based publish/subscribe messaging, managed file transfer, and deployments to the cloud. Topics include an overview of the support that IBM MQ provides for security, publish/subscribe, high availability, administration, logging, auditing, managed file transfer, MQTT, and cloud options.

This course expands the basic skill sets that are developed in courses WM103/ZM103, Technical Introduction to IBM MQ, and WM153/ZM153, IBM MQ V9 System Administration (using Windows for labs) or WM154, IBM MQ V9 System Administration (using Linux for labs). The course focuses on advanced features of IBM MQ, such as implementing workload management by using a queue manager cluster, and authenticating connections, channels, and users. It also covers securing channels with Transport Layer Security (TLS), advanced client connection features, event and message monitoring, and publish/subscribe administration. In addition to the instructor-led lectures, you participate in hands-on lab exercises that reinforce lecture content. The lab exercises give you practical experience with tasks such as implementing security, configuring workload management for a queue manager cluster, and advanced troubleshooting techniques. Completing this course can also help you prepare for the appropriate IBM MQ Administrator certifications.

This course is also available as self-paced virtual (e-learning) course Managing Decisions in IBM Operational Decision Manager V8.9 (ZB401G). This option does not require any travel. This course introduces business analysts to IBM Operational Decision Manager V8.9. You learn the concepts and skills that are necessary to capture, author, validate, and manage business rules with Operational Decision Manager. >IBM Operational Decision Manager provides a complete platform for managing business rules by helping to automate and govern decisions across processes and applications. This course focuses on the iterative nature of working collaboratively with business policy experts and development teams on rule projects. Through instructor-led presentations and hands-on lab exercises, you learn about the core features of Operational Decision Manager. You also receive intensive training in modeling business rule vocabulary, rule discovery, rule authoring, and rule governance and management. The course uses realistic scenarios and a case study to illustrate the principles and good practices for discovering, analyzing, and authoring business rules.

This course is also available as self-paced virtual (e-learning) course Web Services Support in IBM DataPower V7.5 (WE754G). This option does not require any travel. This course teaches you the developer skills that are required to configure WS-Security features and use WSDLs to generate web service proxy services on IBM DataPower Gateway V7.5. The initial focus of DataPower was on XML and web services workloads, and it continues that support today. As part of that support, DataPower provides the ability to digitally sign and encrypt a message, validate the signature of a message, and decrypt an encrypted message. These functions are delivered as processing actions within the service policy. In this course, you learn about these message integrity and confidentiality capabilities and practice using them in a lab exercise. Web service operations typically work with WSDL files. DataPower generates a web service proxy directly from a WSDL, bypassing much of the basic configuration of a service to support that WSDL. This course also covers this service type of web service proxy and gives you an opportunity to work with one in a lab exercise.

This course provides technical professionals with the skills that are needed to administer IBM MQ queue managers on distributed operating systems and in the Cloud. In addition to the instructor-led lectures, you participate in hands-on lab exercises that are designed to reinforce lecture content. The lab exercises use IBM MQ V9.0, giving you practical experience with tasks such as handling queue recovery, implementing security, and problem determination. Note: This course does not cover any of the features of MQ for z/OS or MQ for IBM i.

This course introduces developers to IBM Operational Decision Manager V8.10. It teaches you the concepts and skills that you need to design, develop, and integrate a business rule solution with the Operational Decision Manager. The course begins with an overview of the Operational Decision Manager, which is composed of two main environments: Decision Server for technical users and Decision Center for business users. The course outlines the collaboration between development and business teams during project development. Through instructor-led presentations and hands-on lab exercises, you learn about the core features of Decision Server, which is the primary working environment for developers. You design decision services and work with the object models that are required to author and execute rule artifacts. You gain experience with deployment and execution and work extensively with Rule Execution Server. In addition, you become familiar with rule authoring so that you can support business users to set up and customize the rule authoring and validation environments. You also learn how to use Operational Decision Manager features to support decision governance. The lab environment for this course uses the Windows Server 2012 R2 Standard Edition.

IBM DataPower Gateway Appliances are network devices that help secure, integrate, and optimize access to web, web services, mobile, and API workloads. Through instructor-led lectures and hands-on lab exercises, you learn how to run various administrative procedures, from initial installation and setup through ongoing maintenance of the appliances in production. You learn about the available management interfaces, such as the command-line interface (CLI), Web Management graphical interface, and XML Management Interface. You also learn how to use these interfaces to run various administrative tasks, such as upgrading firmware, running backup and restore operations, and configuring user accounts and domains. The course includes some information on upgrading firmware and working with DataPower hardware appliances. This course exercises uses the following appliances: DataPower Gateway Virtual Edition Information in the course units also applies to other DataPower appliances. The lab environment for this course uses the Ubuntu Linux Operating System on an ESX image that runs on the IBM Remote Lab Platform.

This course teaches you the skills that are needed to administer IBM WebSphere Application Server V9 in a federated environment. This release of IBM WebSphere Application Server provides enhanced support for standards (notably Java 7 EE), emerging technology, and a choice of development frameworks. In this course, you learn how to configure and maintain IBM WebSphere Application Server V9 Network Deployment. You learn how to deploy and create a deployment manager and federate a cell. In addition, you learn how to create a cluster within the federated cell. Throughout the course, hands-on exercises and demonstrations reinforce lecture content. You gain practical experience with WebSphere Application Server V9 by completing tasks such as creating a deployment manager, federating a stand-alone application server, creating a custom profile, and clustering an existing application server.

In this instructor-led course, you learn how to manage batch workloads in z/OS with IBM Tivoli Workload Scheduler for z/OS. During the course, you use ISPF panels to create scheduling definitions and perform operational tasks. There is also a brief overview of the end-to-end environment. The course covers creating and controlling planning objects, such as workstations, applications, calendars, and resources. You learn how to schedule these objects into a daily planning cycle and then monitor and manage them. This training class is provided in a classroom environment with multiple opportunities for hands-on lab practice. The scenarios used in this class are based on IBM Tivoli Workload Scheduler for z/OS version 9.2.0.

This course is also available as self-paced virtual (e-learning) course Process Implementing with IBM Business Process Manager V8.6 - I (ZB827G). This option does not require any travel. This course integrates training in business process management (BPM) methods and implementation with IBM Business Process Manager V8.6. You learn core process modeling and implementation skills, the project development approach, process model implementation fundamentals, and exceptional delivery patterns. These skills improve the speed and quality of process definition and implementation efforts. IBM Business Process Manager is a comprehensive BPM environment that provides the visibility and insight that is required to effectively manage the business processes of an organization. The course begins with an overview of business process management, emphasizing the concepts of reuse, ease of maintenance, and high-quality development strategies. You create simple ad hoc activities by using the web-based tools and use the IBM Business Process Manager Process Designer to create a business process definition (process) from business requirements that are identified during process analysis. You learn how to make team collaboration more efficient by enabling all team members to use standard Business Process Model and Notation (BPMN) elements. The course continues with an overview of the architecture of IBM Business Process Manager, and describes the use of process applications and toolkits within the tool. You create business objects and variables, implement gateways, and demonstrate process flow on your diagrams. You build customized user interfaces (coaches) to enable business and process data flows throughout the process model. The course uses an interactive learning environment, with hands-on demonstrations and class activities to reinforce concepts and check understanding. Lab exercises throughout the course provide hands-on experience with BPM tasks and skills. This course is intended to be collaborative, and you can work in teams to complete class activities.

An updated version of this course is available. For more information, click Developing Rule Solutions in IBM Operational Decision Manager V8.9.2 (WB402G). This course is also available as self-paced virtual (e-learning) course Developing Rule Solutions in IBM Operational Decision Manager V8.9 (ZB400G). This option does not require any travel. This course introduces developers to IBM Operational Decision Manager V8.9. It teaches you the concepts and skills that you need to design, develop, and integrate a business rule solution with Operational Decision Manager. The course begins with an overview of Operational Decision Manager, which is composed of two main environments: Decision Server for technical users and Decision Center for business users. The course outlines the collaboration between development and business teams during project development. Through instructor-led presentations and hands-on lab exercises, you learn about the core features of Decision Server, which is the primary working environment for developers. You design decision services and work with the object models that are required to author and execute rule artifacts. You gain experience with deployment and execution, and work extensively with Rule Execution Server. In addition, you become familiar with rule authoring so that you can support business users to set up and customize the rule authoring and validation environments. You also learn how to use Operational Decision Manager features to support decision governance. The lab environment for this course uses Windows Server 2012 R2 Standard Edition.

This course is also available as self-paced virtual (e-learning) course Automating Tasks Using IBM Robotic Process Automation with Automation Anywhere (ZB502G). This option does not require any travel. This course is intended to teach the skills that are needed to work with the IBM Robotic Process Automation (RPA) with Automation Anywhere Enterprise Client and Control Room to develop and manage bots. The course covers the development of both Meta bots and Task bots but focuses mostly on Task bot development. The course uses an interactive learning environment, with hands-on exercises to reinforce concepts and check understanding. Lab exercises throughout the course provide hands-on experience with developing robotic tasks. he course introduces robotic process automation, typical use cases, challenges, good practices and high-level architecture of the IBM Robotic Process Automation with Automation Anywhere product. The emphasis of the course is in hands-on coding in the development environment (i.e. Workbench). Development is performed using the most common bot commands. Bots are built to accomplish everyday business challenges including extracting data from various sources, writing data to various sources, conditional processing, and looping. The course also covers the use of various Recorders to record user interactions. t the completion of the course, the student is encouraged to take a Badge test to earn the Automating Tasks Using IBM Robotic Process Automation with Automation Anywhere V11 badge.